Refund policy
Return & Refund Policy
Last Updated: [DATE]
At [Unico], we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please read the following Return & Refund Policy to understand your options.
1. Return Eligibility
You may request a return if:
The product is unused, unworn, and in its original condition.
The product is returned with its original packaging, tags, labels, and accessories, where applicable.
The product is not damaged or altered after delivery.
You provide valid proof of purchase or your order details.
The return request is submitted within [7 days] of receiving your order.
Some products may have specific return conditions, which will be mentioned on the relevant product page.
2. Return Timeframe
Return requests must be submitted within [7 days] from the date you receive your order.
To initiate a return, please contact us at [jonishsachinkumar@gmail.com] with:
Your full name
Order number
Product name
Reason for return
Photos or videos of the product, if applicable
Once your return request is received, we will review it and inform you whether it has been approved.
3. Refund Process and Timing
Once your returned product is received and inspected, we will notify you about the status of your refund.
If your return is approved, your refund will be processed within [5 business days] after the return is approved.
The refund will be issued to the original payment method used to place the order, unless otherwise agreed.
Please note that the time taken for the refunded amount to appear in your bank account or payment account may depend on your bank, payment provider, or financial institution.
4. Exchange Options
If you receive a product that is damaged, defective, incorrect, or does not meet the applicable exchange conditions, you may request an exchange within [7 days] of delivery.
Depending on product availability, we may provide:
A replacement of the same product; or
An exchange for another available product of equal value; or
A refund, where a replacement or exchange is not available.
Any price difference for an exchanged product may be payable by or refundable to the customer, as applicable.
5. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as you receive it.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us at [jonishsachinkumar@gmail.com] within [48 hours] of delivery.
Please provide:
Your order number
A description of the issue
Clear photos and/or videos showing the damage, defect, or incorrect product
Photos of the packaging, if relevant
We may request additional information to assess the issue. If the claim is approved, we will arrange an appropriate resolution, such as a replacement, exchange, or refund.
6. Non-Returnable Items
The following items may not be eligible for return or exchange:
Products marked as Final Sale or Non-Returnable at the time of purchase.
Personalised or customised products.
Products that have been used, worn, washed, altered, or damaged after delivery.
Products returned without original packaging, tags, or accessories, where applicable.
Products that are damaged due to misuse, negligence, or improper handling.
Any other items specifically identified as non-returnable on the product page.
For hygiene and safety reasons, certain personal-use products may also be non-returnable once opened or used.
7. Return Shipping Costs
If you are returning a product because you changed your mind, ordered the wrong size, or no longer require the product, the return shipping cost may be the responsibility of the customer.
If the product is damaged, defective, incorrect, or the return is due to an error on our part, [Unico] will cover the applicable return shipping costs, subject to verification and approval.
Return shipping costs are generally non-refundable unless the return is due to a damaged, defective, incorrect, or incorrectly fulfilled order.
8. How to Start a Return
To request a return or exchange, please contact us at:
Email: [jonishsachinkumar@gmail.com]
Customer Support: [PHONE NUMBER]
Please include your order number and the reason for your return request.
Do not send products back to us without first contacting our customer support team and receiving return instructions.
9. Important Information
Returns that do not meet the eligibility requirements may be rejected.
We reserve the right to refuse returns that do not comply with this policy.
Refunds may be delayed if the returned product has not yet been received or inspected.
Any applicable shipping charges, COD charges, or other fees may be non-refundable, subject to applicable law and the circumstances of the return.
This policy is subject to applicable consumer protection laws and regulations in India.
If you have any questions about our Return & Refund Policy, please contact us at [jonishsachinkumar@gmail.com].
Thank you for shopping with [Unico].